Frequently Asked Questions

Can you Service or Refurbish my clock?

YES

We can Service or Restore any Clock and get it looking presentable again. If you’re a local in Adelaide and happy to drop-off your clock for a FREE assessment, we will be more than happy to assist.

If your clock requires replacement parts or a full service with a guarantee, we have a local qualified watchmaker on hand who can provide a FREE separate quote.

SERVICE OPTIONS!

Do you Sell clock parts that I can buy?

We do not sell any clock parts, as we do not keep them in stock. Instead, we refurbish and restore clocks using their original parts or order replacements if possible/available.

Can you appraise my clock/item based on a photo?

While we appreciate your interest, we are not accredited appraisers and cannot provide accurate valuations based solely on images. We suggest consulting a professional appraiser in your area for a thorough assessment of your item's value.

Need a quick price estimate? Just type in your item in our search bar. We may have a fully refurbished or serviced one similar to yours in our listings.

Will you Buy my Clock?

YES & NO

We don’t normally buy clocks; we mainly receive donations of unwanted working/non-working items to prevent them from going to landfills.

If local drop-off is possible, we generally provide between $20 and $50. This is due to the fact that it will need our time and effort, no matter its state.

If you feel your item is of higher value than what we can offer, you may want to consider finding a clock service or repair shop, or attempting to sell it on online platforms.

If you’re a local based in Adelaide and happy to drop-off your item for us to assess, then simply email us an image or two with a brief description of its condition. (if you're not local, you're required to pay for all post fees).

Will you Accept DONATIONS?

YES

We are all for Antique and Vintage clock's plus home decor items not being sent to the scrap heap. Regardless of its condition, we are very passionate about reviving it and giving it a new life for another to enjoy.

DONATE NOW!

How much would shipping be to ????

NEED HELP WITH YOUR ORDER?

You can easily check for shipping rates before checking out by selecting "Add to cart" and entering your location details in the "Shipping & Handling Rates" box below the item.

Input your location and postcode and click "Gather shipping rates" for the accurate postage fees.

When will my item be posted?

NEXT BUSINESS DAY

We send all our items the next business day via Parcel or Express Post with a Tracking ID, Australia-wide.

Delivery typically takes 3-7 business days. For international orders, please allow 9-25 business days, though some countries may not currently accept deliveries due to COVID-19 restrictions.

Local pickups in Adelaide are available by appointment within 7 days of purchase.

Do you pack your items well?

YES

All our pre-loved items are packed by hand. We take great pride in our packing process. We always put in the extra effort and strive to pack our items for post and also for pick-ups to the best of our ability to minimize any possible damage on their journey.

Can I pay cash on Pick-up?

YES & NO

Our store only sells online, and all purchases are made through our website.

However, for our Adelaide, South Australia. Locals, during the checkout process, you can select "Cash on Pick-up."

We do not have credit card services on-site for any additional purchases, but bank deposits or PayPal are accepted

When and where can I Pick-up/Drop-off?

SEATON, ADELAIDE S.A.

Bookings are required. Once payment for your order is complete, you will be notified with the full pickup location details, and an appointment will be scheduled.

Any additional purchases on-site can be made by CASH, Bank Deposit or PayPal .

Also please note that we are not a physical store, so we kindly ask that you provide us with a specific DAY and TIME within the listed hours that works best for you.

This will allow us to arrange for someone to be present on site.

BOOKING TIMES:
Monday: CLOSED
Tue - Fri: 10am ~ 4pm
Saturday: 11am ~ 2pm
Sunday: 11am ~ 2pm

Are you a Retail Store? Can I view items?

We understand that purchasing without the chance to view our products firsthand can be difficult.

Being an exclusively online store, we aim to provide clear images, thorough descriptions, and videos of our products. Feel free to ask any questions you may have.

If you are in Adelaide, S.A., just finish your order online to secure your item. Once payment is completed, we will send you the complete pick-up information via email and schedule a booking for a suitable collection time.

Do you have a contact number?

As we are not a traditional retail store, email is the best way to reach us. We will happily answer and assist with any of your queries the best we can promptly/the same day.

ADELAIDE CLOCKS
PO BOX 4035
SEATON S.A. 5023

What is the condition of your clocks? Do you test them?

YES

All clocks listed in our store undergo a complete overhaul and are tested to ensure they are in working, lubricated condition. We take pride in offering quality timepieces that are not only functional but also beautifully presented.

Every single clock goes through a thorough checklist to ensure its functioning and presentable prior to being listed:

Completely dismantled
Casing cleaned and/or restored (noted in its description)
Mechanisms removed, cleaned, and lubricated. Either a basic clean or fully serviced by tech (this is noted in the item's description)
Every single part/accessory cleaned, repaired or replaced (if applicable)
Clocks run their full day cycle to check function (from 1 day up to 31 days)
Once passed its functioning order, photos and videos are taken (videos if chime clock or movement function)
Completed items are then placed in queue for listing

If there are any issues with a clock, it will be mentioned in its description. All our clocks are sold as is and in their currently shown state with no warranty/guarantee. (unless noted otherwise in its description)

Do you have Lay-by?

YES

We have the lay-by option available via PayPal. Its Pay in 4 - Divide your purchase into 4 interest-free installments. Full details in the link below.

PayPal!

Are your items as described?

YES

PHOTOS - we show as many images as possible so it’s clear as to what you are buying
DESCRIPTION - we add as much written description as we know about the item
DIMENSIONS - height, width, depth and weight
VIDEOS - we add one to any item that has sound or may have movement

Please view the items carefully, for they are all sold as is. While all care is taken, any errors or omissions in the details are unintentional.

Be sure to contact us with any item queries prior to purchase, for we will be more than happy to assist.

How often do you update your inventory?

REGULARLY

Our inventory is updated regularly as soon as we receive antique and vintage clocks plus home decor.

Upon receiving them, we will completely dismantle and refurbish/restore them and then add the item to our listing queue.

Keep an eye out for any clocks/decor that may catch your interest!

NEW ARRIVALS!

Do you have a specific clock/item in stock?

YES & NO

Although we often receive inquiries on when a specific item will be available, please note that our inventory is primarily made up of donations. Therefore, we cannot guarantee what will be listed in the future. Our inventory consists of one-of-a-kind items. We may replenish our stock with similar, yet not identical, items.

We understand how important it is to find the perfect items, but unfortunately, we are unable to keep up with the high demand we receive.

Be sure to regularly check our new arrivals so you don't miss out on finding the perfect purchase.

Do you take offers?

While we do not accept offers, we provide a variety of Discount options for your convenience.
To access these discounts, simply click on the "DISCOUNTS" link in the menu bar.

Can I return / refund my item?

YES & NO

Returns or refunds will only be accepted within 7 days of purchase if the item is not what was specified in the description, photos, or video.

All our vintage and antique clocks are not serviced by specialised technicians; therefore, they are sold as is and have no service guarantee. (unless noted otherwise in its description)

Returns or refunds are not accepted for items if the buyer requests to Post an item that is listed as Pick-up only. (This includes if the item(s) arrives damaged or non-working).

Can you send my items together if I purchase more than one?

YES & NO

For smaller items, we are happy to send them in a single package. However, for medium-sized items such as mantel clocks and larger items, it is best to purchase and send them separately. This is because Australia Post calculates fees based on package size.

Some items are only available for pick-up and cannot be shipped due to their size or fragility.