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Frequently Asked Questions


Can you service or restore my clock?

YES 

We can Service or Restore any Clock and get it looking presentable again. If you’re a local in Adelaide and happy to drop-off your clock for us to assess, we will be more than happy to assist.

If your clock requires replacement parts or a full service with guarantee, we have a local licensed clock service repair specialist on hand in which can provide a separate quote.

CLICK HERE: for pricing details 

Do you sell clock parts that I can buy?

NO

We don't actually sell any clocks parts because we are not a clock service repair center therefore, we don't stock any clock parts. We just refurbish and restore all our clocks with their existing parts.

When will my item be posted?

NEXT BUSINESS DAY

Once payment is made, your item(s) packing process will commence immediately and posted next business day and you will be notified with a Tracking ID.

Items may take approx. 3-7 business days to arrive unless marked otherwise in the item's description

Do you pack your items well?

YES

All our pre-loved items are packed by hand. We take great pride in our packing process.  We always put in the extra effort and strive to pack our items for post also for pick-ups to the best of our ability to minimize any possible damage on its journey.

Please read our Reviews for re-assurance.

When and where can I Pick-up?

SEATON

All Pickups are located in Adelaide, Seaton S.A. Once payment is complete, you will be notified with the full pickup location details and an appointment will be scheduled.

Any additional purchases on site must be made by CASH or PayPal only.

Available Appointment Times:
Monday, closed
Tue - Fri, 10am ~ 4pm
Saturday, 11am ~ 2pm
Sunday, 11am ~ 2pm

Are you a Retail Store? Can I view items?

NO

Unfortunately, we are not a retail store. All our items are stored and picked up from a private residential location. No viewing or purchasing any items unless you have been scheduled for a purchased pickup. 

Will you Buy my Clock?

YES & NO

We are more about restorations, we receive many donations from customers who would just love to see their clock restored and brought back to life for another owner to enjoy, but if you wish to sell, and feel it has some value, the most we can offer to pay is up to $100 depending on its age and condition.

If you’re a local based in Adelaide and happy to drop-off your item, simply email us an image or two with a brief description of its condition (working, ceased, missing parts) and we will review/asses it for you. (if you're not local, you're required to pay for all posts)

online@adelaideclocks.com.au

If you feel your item is of higher value than what we can offer, then perhaps its best to source a local clock repair/service shop or maybe an auction house and they may be able purchase/value your item.

Do you have a contact number?

NO

Because we are not a public retail store we are only contactable via EMAIL. We will answer any of your questions ASAP or within 24 hours.

Do you test your clocks?

YES

Every single clock is tested and goes through a thorough checklist to ensure it running and presentable prior to being listed:
  • casing cleaned and/or restored (noted in its description)
  • mechanisms removed and cleaned, either a basic clean or fully serviced by tech (this is noted in items description)
  • parts repaired or replaced (if applicable)
  • clocks run their full cycle to check function and what the approx. day cycle is (from 1 day or up to 31 days)
  • once passed its functioning order, photos and videos are taken (videos if chime clock or movement function)
  • completed items are then placed in queue for listing

If there are any issues with a clock, it will be mentioned in its description. All our clocks are sold as is, and in it's currently shown state with no warranty/guarantee. (unless noted otherwise in its description)

Is your item as described?

YES

PHOTOS - we show as many images as possible so it’s clear as to what you are buying
DESCRIPTION - we add as much written description as we know about the item
DIMENSIONS - height, width, depth and weight
VIDEOS - we add one to any item that has sound or may have movement

Please view the items carefully for they are all sold as is. While all care is taken, any errors or omissions in the details are unintentional.

Please contact us via email with any queries prior to purchase for we will be more than happy to assist.

Can I return / refund my item?

YES & NO

Returns or refunds will only be accepted within 7 days of purchase if the item is not what was specified in the description, photos or video.

All our vintage and antique clocks are not serviced by specialised technicians therefore are sold as is, and are not covered under warranty. (unless noted otherwise in its description)

Returns or refunds are not accepted for items if buyer requests to Post an item that is listed as Pick-up only. (This includes if the item(s) arrives damaged or non-working).

Can you send my items together if I purchase more than one?

YES & NO

If you add more than one item to your cart, and if it’s not too large to be sent by post, then your postal fee amount will be combined and your items will be sent together in one package.

For any large shipments, a courier can be arranged at the best price possible.

Any item marked with free shipping will be sent separately.