The Important Stuff!
Return process for pre-loved or new items (if applicable)
Our policy lasts 7 days. Returns are only accepted within 7 days if the item is not what was specified in the description, photos, or video.
If 7 days have gone by since your purchase date, returns/refunds will not be accepted.
Items originally listed as “PICK-UP ONLY” that are shipped at the buyer’s request are strictly non-refundable and non-returnable. This includes any issues related to damage, loss, or functionality during transit. By requesting shipping, the buyer acknowledges and accepts all associated risks.
Additionally, no returns or refunds will be accepted for change of mind under any circumstances.
Return policy if item is received damaged in shipping (if applicable)
We are not responsible for the item if it arrives damaged in shipping. But we may offer you the opportunity of a partial refund.
Despite the extra care we take in packing our delicate items, once the items leave our hands, it's then dependent on the third-party couriers to ensure they arrive safely.
Clear images showing the damage must be emailed to us within 7 days of purchase. Alternatively, you may return the item for assessment. Once reviewed, we will determine the appropriate refund amount based on the condition and circumstances. In some cases, a maximum refund of up to 80% of the item’s purchase price may be offered. Please note that shipping costs are non-refundable.
Shipping
To return your product, mail your item to
Adelaide Clocks
PO BOX 4035
Seaton S.A. 5023
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please reach out to our team via email.
